Articole si literatura CSR

1. Documents
• CodeofConduct_kuoni.pdf
• CSR-Leitfaden_ENG_ger.pdf
• Kriterienkatalog_en2008.pdf.pdf
• romania2006.pdf
• tourism%20supply%20chains.pdf
2. Case studies
• CR_Report_e_2007_kuoni.pdf
• csr_report_2007-intercontinental.pdf
• Rezidor-sustainability report.pdf
• Xtra-ferienArt.pdf
3. Articles
• Are satisfied customers loyal.pdf
• behaviouralintegrity in multicultural workplace.pdf
• best-available-rate-pricing.pdf
• complaint communication.pdf
• customer data privacy.pdf
• customer reactions to tipping guidelines.pdf
• customer satisfaction.pdf
• developingmanagerinterculturalabilities.pdf
• effects of physical env and employee behaviour on service quality.pdf
• employees preferences for workhours.pdf
• GAPPP-employee survey.pdf
• guest satisfaction.pdf
• hotel guests feedback.pdf
• integrity tests.pdf
• intellectualcapital-key driver of hotel performance.pdf
• interpersonalskillstraining.pdf
• keepingconflictconstructive.pdf
• natural occupancy rate.pdf
• restoring workplace communication after downsizing.pdf
• servicescripting.pdf
• strategicvalueofinformation.pdf
• tipping and service quality.pdf
• tool-costs of employee turnover.pdf
• unlocking customers secrets.pdf
• using paysytem to improve employees performances.pdf
• WhyDiscountingDoesntWork.pdf
4. Additional documents
• communicating csr in switzerland.pdf
• CSR in hotels - HOTREC.pdf
• csr_guide_touroperators.pdf
• CSRintourism-guideforpolicymaker.pdf
• CSR-Standards.pdf
• GRI-indicator-TourOperators.pdf
• I-CSR Hotel Guide.pdf
• I-CSR+in+the+Tourism+Industry - study.pdf
• I-food safety manual.pdf
• I-harrasment at work - WHO.pdf
• ILO-report tourism.pdf
• I-Stakeholder Engagement Manual.pdf
• I-work organisation and stress - WHO.pdf
• SupplyChainEngagement_Touroperators.pdf
• sustainable_tourism_case studies.pdf
• sustainabletourismressources.pdf
• tourism_sector report UNDP.pdf
• tourism-unfairpractices.pdf